Payment Policy

This page outlines our policies and practices regarding payments for our services. This icon indicates that the section/terms applicable only for services.

1. Payment Methods
   
   • We accept payments through bank transfer and MFS. All payments must be made in Bangladeshi Taka (BDT) for the local clients.
     

     MFS:

     
     
     
     
   • For international clients who wish to get virtual services payment must be made in USD ($) through wire transfer to the direct bank account.
     
     
2. Payment Terms
   
   • We require a 50% deposit upfront for all paid services. The remaining balance is due upon completion of the service. For ongoing services, we require payment at the beginning of each billing cycle.─ Invoices will be made from one of our companies Infinitech Bangladesh where we provide the same services that are listed on this site. An invoice may contain the Local Guides Bangla logo/icon as a reference for the purchase made through this site.
   • For organizing an event where a participation fee is required, participants must pay the full fee/payment before joining the event.─ Contribution fees are typically allocated towards the provision of amenities such as customized T-shirts, refreshments including snacks and drinks, and other event-related essentials.

     ─ Participants are kindly reminded that transportation expenses to access the event venue are the responsibility of each attendee.
     
     

3. Late Payment
   If payment is not received by the due date, we reserve the right to suspend or terminate services until payment is received. Late payments may also incur a late fee of 2% per month.
   
   
4. Refund Policy
   
   • We strive to provide high-quality services to our clients. If you are not satisfied with our services, don’t hesitate to get in touch with us within 7 days of the completion of the project. We will work with you to resolve any issues or concerns. Refunds will be considered on a case-by-case basis.
   • Refund requests for event contribution fees must be submitted at least 5 days before the event date if collected fees aren’t paid for the commencement of production for customized items such as T-shirts, venue reservations, and pre-orders of any food (if it’s included).
   • The refund process for eligible transactions may take up to 7-10 business days to complete for service-related refunds and instant or 1-2 days for Local Guides event-related fees. Once the refund request is approved, the refunded amount will be credited back to the original payment method used for the transaction. Please note that the actual time for the refund to reflect in your account may vary depending on your financial institution’s processing times. We appreciate your patience and understanding during this process.
   • You can submit a refund request from here.
     
     
5. Cancellation Policy
   If you wish to cancel a project or service, please notify us as soon as possible. A cancellation fee may apply depending on the progress of the project or service.
   
   
6. Taxes
   All prices listed on our website or proposals are exclusive of any taxes or duties. And 5% may applicable taxes or duties will be added to the total amount.
   Please follow the mentioned referrences below to know about VAT on IT/Digital Services.
   
   
7. Payment Security
   We take the security of your payment information seriously and use industry-standard security measures to protect your personal and financial information. We do not store any credit card information on our servers.
   
   

If you have any questions or concerns regarding our Payment Policy, please contact at  [email protected].